45% reduction in no-shows
How HealthCare Plus transformed their operations with Azently's AI voice agents
Client Snapshot
Industry
Healthcare
Company Size
500+ employees
Location
United States
Primary Challenge
High appointment no-show rates and manual scheduling burden
Client Background
HealthCare Plus is a multi-location medical practice serving over 50,000 patients annually. With 15 locations across three states, managing appointment scheduling and reminders was becoming increasingly challenging, leading to high no-show rates and reduced patient satisfaction.
The Challenge
The practice faced several critical challenges: appointment no-shows were at 30%, costing the practice significant revenue. Manual reminder calls were expensive and time-consuming, with staff spending hours each day calling patients. Additionally, after-hours appointment requests went unanswered, leading to missed opportunities and patient frustration.
The Solution
Azently implemented a HIPAA-compliant AI appointment setter that handles all patient scheduling calls 24/7. The AI agent integrates seamlessly with their EHR system, can confirm, reschedule, or cancel appointments, and sends automated reminders via phone and SMS. The system also handles initial patient intake questions and routes urgent cases to on-call staff.
The Results
Measurable impact on business operations and customer satisfaction
Reduction in No-Shows
Appointment no-shows decreased from 30% to 16.5%
Cost Reduction
Reduced scheduling staff costs by automating reminder calls
Availability
Patients can now schedule appointments anytime, even after hours
Satisfaction Increase
Patient satisfaction scores improved significantly
"The AI appointment setter has transformed how we manage patient scheduling. No-shows are down dramatically, our staff can focus on patient care instead of making reminder calls, and patients love the convenience of scheduling 24/7."
Dr. Sarah Johnson
Chief Operations Officer, HealthCare Plus
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