Responsible AI, Built on Trust
At Azently, we believe that AI should be built with ethics, transparency, and responsibility at its core. We're committed to creating AI voice agents that are not only effective but also trustworthy and ethical.
Our Ethical AI Principles
The foundation of how we build and deploy AI voice agents
Data Privacy
We protect your data and your customers' data with industry-leading security measures and compliance standards.
- End-to-end encryption for all voice data
- GDPR and CCPA compliant data handling
- Regular security audits and penetration testing
- Data retention policies with automatic deletion
- Transparent data usage and storage practices
Voice Sourcing
We use ethical voice sourcing practices, ensuring all voice actors are fairly compensated and have given informed consent.
- Informed consent from all voice actors
- Fair compensation for voice talent
- Clear usage rights and limitations
- Respect for voice actor preferences
- No unauthorized voice cloning
Consent & Transparency
We ensure users are informed when interacting with AI agents and have clear opt-out mechanisms.
- Clear disclosure when users interact with AI
- Easy opt-out mechanisms
- Transparent about AI capabilities and limitations
- User control over data collection
- Honest communication about AI behavior
Regulatory Compliance
We maintain compliance with industry regulations including HIPAA, PCI-DSS, SOC 2, and more.
- HIPAA compliance for healthcare clients
- PCI-DSS compliance for payment processing
- SOC 2 Type II certification
- GDPR compliance for EU customers
- Regular compliance audits and updates
Data Privacy & Security
How we protect your data and your customers' data
Data Encryption
All voice data is encrypted both in transit and at rest using industry-standard encryption protocols. We use end-to-end encryption to ensure that data remains secure throughout the entire processing pipeline.
Data Minimization
We only collect and process the data necessary to provide our services. We don't store voice recordings longer than necessary, and we have automated data retention policies that delete data after the required retention period.
Access Controls
Access to customer data is strictly controlled and limited to authorized personnel who need it to provide services. We use role-based access controls and regularly audit access logs to ensure compliance.
Compliance Standards
We maintain compliance with GDPR, CCPA, HIPAA (for healthcare clients), PCI-DSS (for payment processing), and SOC 2 Type II. We regularly undergo third-party audits to ensure we meet these standards.
Ethical Voice Sourcing
Our commitment to fair and ethical voice actor relationships
We believe that voice actors are essential partners in creating high-quality AI voice agents. That's why we maintain strict ethical standards for voice sourcing:
- Informed Consent: All voice actors are fully informed about how their voice will be used, including the scope of usage, duration, and any limitations.
- Fair Compensation: We ensure voice actors are fairly compensated for their work, with rates that reflect the value of their contribution.
- Usage Rights: Clear contracts define usage rights and limitations, ensuring voice actors understand and agree to how their voice will be used.
- No Unauthorized Cloning: We never clone voices without explicit consent and proper authorization from the voice actor.
- Respect for Preferences: We respect voice actor preferences regarding usage contexts, industries, and other considerations.
Our Commitments
Additional commitments that guide our ethical AI practices
No Bias or Discrimination
We actively work to eliminate bias in our AI systems and ensure fair treatment for all users.
Human Oversight
All AI agents operate with human oversight and can be escalated to human agents when needed.
Continuous Improvement
We regularly review and update our ethical AI practices based on industry best practices and feedback.
Accountability
We take responsibility for our AI systems and are transparent about their capabilities and limitations.
Regulatory Compliance
Meeting and exceeding industry compliance standards
Healthcare (HIPAA)
Full HIPAA compliance for healthcare clients, including Business Associate Agreements (BAAs), encrypted data transmission, and strict access controls.
Payment Processing (PCI-DSS)
PCI-DSS Level 1 compliance for clients processing payments, ensuring secure handling of payment card data.
Security (SOC 2)
SOC 2 Type II certification demonstrating our commitment to security, availability, processing integrity, confidentiality, and privacy.
Data Privacy (GDPR/CCPA)
Full compliance with GDPR (EU) and CCPA (California) data privacy regulations, including data subject rights and privacy by design.
Questions About Our Ethical AI Practices?
We're transparent about our practices and happy to discuss our ethical AI commitments. Reach out to learn more.